General
Do I need an appointment?
Although we love working with walk-in clients, we do recommend that you make an appointment so that we can ensure the right person is here to assist you. We do get busy during weekends with 90% of our clients are walk-ins. With an appointment, we ensure that you’ll get first priority when you arrive.
Do you size rings?
Yes! We can size almost all rings. Just drop by during business hours (no appointment needed) so we can size your finger and confirm that the ring is safe to alter. Sizing cost varies plus any additional costs if we need to add metal.
Do you do repairs and cleaning?
Yes! Check out our services for a full list of our repairs and cleaning services. ( link the services under the word services )
Do you offer same day service?
Yes! We do offer same-day service for ring resizing, repairs, and cleaning, but it does depend on the complexity of the service needed. For the same-day service, we suggest you drop off the item(s) before 12pm or we may not be able to accommodate.
Do you offer a finance plan?
Yes! We work with Synchrony Bank and offer 0% financing for 6 months for in-store financing and Affirm for our online purchases. To apply in-store, stop by our retail location and fill out the application. It will take 5 minutes and when approved, every time you shop with us, you will get 0% financing for 6 months on every purchase!
What if I want an item, but it doesn't have my size?
We can customize any of our products. Send us an email and we will customize the design specifically for you!
What if I need a custom order expedited?
We will do our best to accommodate your time request. For all rush orders, there is a $150.00 fee per item.
Do you have insurance for your jewelry?
We don’t offer insurance, but we suggest you work with Jewelers Mutual to insure your jewelry or go through your homeowners' insurance.
Do you do appraisals?
Yes! We only appraise jewelry purchased from our store. We work with a third party that handles all of our appraisals.
Handcrafted
How much does a custom ring/design cost?
It depends on the complexity of the ring and the design you select. Our custom rings start at $450.00.
How long is the process?
The process depends on the design that you select. On average it will take 2-4 weeks from start to completion on a custom design.
Where do you get your materials?
We locally source most of our materials as much as we can. We believe in supporting small family-owned businesses in our community. When we are unable to locally source, we get our materials from New York and California.
Where is the product made?
All of our handcrafted pieces are made in-house in our retail location.
Can I return a custom-made piece?
All custom request pieces are final sale.
Diamonds
Where do you get your diamonds?
Our diamonds are responsibly sourced only from suppliers that abide by the Kimberley Process. The Kimberley Process unites industry in reducing the flow of conflict diamonds.
What kind of diamonds do you use?
All of our diamonds are in the colorless range ( D-F), with a VS clarity and higher and “Excellent” to “Very Good” cut. This is the Sunshine Standard.
Redesign your Heirlooms
Can I reuse my heirlooms, diamonds and gems?
Yes! As long as the gems and diamonds are in good resetting conditions, we can reuse any of your stones for a new custom design piece.
