Warranty & Repairs
RETURNS/ EXCHANGES:
We are confident that you will be happy with your purchase, but in the event that you are not satisfied with your order, returns must be requested within 14 days of receiving your order and meet the guidelines below:
Online purchases:
We offer a 14-Day Money Back Guarantee for any items purchased online that have not been specially ordered or customized. Engraving, resizing, custom orders are all final sales.You are responsible for the shipping cost on returns.Sunshine Jewelry Inc. does not take any responsibility for any lost items during the return process.To be eligible for a refund or exchange, items must be in their original packaging and in the same new condition as when the items were received and including all product documentation. Once the item(s) are received, your exchanged item will be shipped out.Please allow approximately two weeks for your refund to be processed.After 14 days, items will not be accepted for a full refund or credit. 24K items may be sold back or exchanged for their metal value less a buy-back fee of 10%.Contact our team at sales@sunshinejewelryinc.com to start your return/exchange process.
Ship your return item(s):
Package the item(s) back into the original box or any box. Make sure the word “jewelry” is not written anywhere on the outside of the package or on the shipping label.Shipping Label Address:SJ, Inc. ATTN: Return Department 702 Washington Avenue. Philadelphia, PA 19147
Return your item(s) in-store:
You can also return your item(s) to our retail location. Please bring your item(s) and a copy of the receipt. Please allow 2-3 days for the refund to be processed.
In-Store Purchases:
You may return item(s) with a sales receipt within 7-days from the date of purchase to be eligible for the refund or exchange. Items must be in their original purchase condition, include all product documentation.All sales for special orders, custom made items, engraving, and resizing are final sales. There are no returns, exchanges, or refunds permitted. Promotional and sale items are final sales.All sales are final after 7-days from the date of purchase.
We are confident that you will be happy with your purchase, but in the event that you are not satisfied with your order, returns must be requested within 14 days of receiving your order and meet the guidelines below:
Online purchases:
We offer a 14-Day Money Back Guarantee for any items purchased online that have not been specially ordered or customized. Engraving, resizing, custom orders are all final sales.You are responsible for the shipping cost on returns.Sunshine Jewelry Inc. does not take any responsibility for any lost items during the return process.To be eligible for a refund or exchange, items must be in their original packaging and in the same new condition as when the items were received and including all product documentation. Once the item(s) are received, your exchanged item will be shipped out.Please allow approximately two weeks for your refund to be processed.After 14 days, items will not be accepted for a full refund or credit. 24K items may be sold back or exchanged for their metal value less a buy-back fee of 10%.Contact our team at sales@sunshinejewelryinc.com to start your return/exchange process.
Ship your return item(s):
Package the item(s) back into the original box or any box. Make sure the word “jewelry” is not written anywhere on the outside of the package or on the shipping label.Shipping Label Address:SJ, Inc. ATTN: Return Department 702 Washington Avenue. Philadelphia, PA 19147
Return your item(s) in-store:
You can also return your item(s) to our retail location. Please bring your item(s) and a copy of the receipt. Please allow 2-3 days for the refund to be processed.
In-Store Purchases:
You may return item(s) with a sales receipt within 7-days from the date of purchase to be eligible for the refund or exchange. Items must be in their original purchase condition, include all product documentation.All sales for special orders, custom made items, engraving, and resizing are final sales. There are no returns, exchanges, or refunds permitted. Promotional and sale items are final sales.All sales are final after 7-days from the date of purchase.
